A true engineering veteran, Mr. Labrie holds nearly 20 years of experience in process engineering and integration/automation. Since 2019, he has been overseeing the establishment of the Customer Service Department at Ivys, including the creation of its divisions: “Service Engineering and Technical Support,” “After-Sale Management and Customer Support,” and “IIOT Remote Access, Data Acquisition, and Reporting . ”

Jean-Philippe possesses hands-on experience in developing and implementing service business strategies such as commissioning, part replacement, critical spare parts management, preventive maintenance, and customer training. He holds a bachelor’s degree in engineering.